Return & Refund Policy

At ZR Hub, we want you to shop with confidence and enjoy your shopping experience. If for any reason you are not completely satisfied with your purchase, our team is here to assist you.

Returns

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it.

• Unworn and unused, with original tags attached.

• In its original packaging.

• Accompanied by proof of purchase or order details.

To start a return, please contact us at:

Email: hellozrhub@gmail.com

Once your return request is approved, we will provide you with return instructions.

⚠️ Items returned without prior approval will not be accepted.

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Damaged, Defective, or Incorrect Items

Please check your order carefully upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately so we can review the issue and provide the best possible solution.

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Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).

• Personalized or customized products.

• Personal care and beauty products due to hygiene reasons.

• Hazardous materials, flammable liquids, or gases.

• Sale items and gift cards.

If you are unsure whether your product qualifies for a return, please contact us before submitting a return request.

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Exchanges

If you want to exchange an item, the fastest way is to return your original purchase following our return process.

Once your return is approved, you can place a new order for the desired replacement item.

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Refunds

Once we receive and inspect your returned item, we will notify you about the approval status.

If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that your bank or payment provider may take additional time to complete the refund process.

If more than 15 business days have passed since your refund approval, please contact us:

Email: hellozrhub@gmail.com

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ZR Hub
Website: https://zrhub.pk
Email: hellozrhub@gmail.com